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Privacy Policy

At Bantu Vegan, we respect your privacy. This policy explains what we collect, why we collect it, and how we handle it when you visit our website, place an order, or contact us (including on WhatsApp).

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1) Who we are

Bantu Vegan (“we”, “us”) is a Tanzania-based business offering plant-powered goods for skin and plate, and building toward farm-stay experiences.

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2) What we collect

Depending on how you use our site, we may collect:

a) Information you give us

  • Name, email, phone number (especially for WhatsApp order confirmation).

  • Delivery details (e.g., area/neighbourhood, city/region, and—if helpful—a location pin).

  • Order details (items purchased, notes you add).

  • Messages you send us (contact form, WhatsApp, or other channels linked on our site).

b) Information collected automatically

  • Device/browser details, pages viewed, and how you interact with the site.

  • Approximate location (like city/region).

  • Cookies or similar technologies that help the site function and help us understand what’s working.

c) Payments

  • If you pay via mobile money or other methods, we may receive confirmation details needed to process your order. We don’t aim to store unnecessary payment information.

 

3) Why we collect it

We use your information to:

  • Confirm and fulfill orders (including delivery details).

  • Communicate with you about orders, questions, or requests.

  • Improve the site and customer experience (what’s clear, what needs fixing).

  • Send updates if you choose to opt in (and you can opt out anytime).

  • Support safety, prevent fraud, and meet legal obligations where applicable.

 

4) WhatsApp & delivery details

In Tanzania, delivery depends on clear directions more than registered addresses. That’s why we may ask for a phone number and a general location to:

  • confirm your order faster.

  • share accurate delivery options and timing.

  • avoid missed drop-offs.

You can always share only what you’re comfortable with (for example: “Dar es Salaam, Mikocheni” rather than an exact address).

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5) When we share information

We don’t sell your personal information.

We may share limited information only when needed to run the business, such as with:

  • delivery/logistics partners (to complete delivery).

  • website and store providers (e.g., Wix and connected apps).

  • payment providers (to confirm and process payments).

We may also share information if required to comply with legal requests or to protect our rights and community.

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6) Cookies and analytics

We may use cookies and analytics tools to understand site traffic and improve performance. You can usually control cookies through your browser settings. Some features may not work properly if cookies are disabled.

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7) International visitors

We’re based in Tanzania, and our systems may process information in Tanzania and/or other countries where our service providers operate. We take reasonable steps to work with reputable providers and handle data responsibly.

 

8) How long we keep information

We keep information only as long as needed for:

  • fulfilling orders and customer support

  • recordkeeping and legitimate business needs

  • meeting legal or accounting requirements

After that, we take steps to delete or anonymize it where reasonable.

 

9) Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, so we can’t guarantee absolute security.

 

10) Your choices

You can:

  • ask to know, correct, or delete your personal information (where applicable).

  • opt out of updates anytime (via the link in emails or by messaging us).

  • choose not to share certain details, though it may limit our ability to fulfill some requests (like delivery).

To make a request, contact us, send an email to info@bantuvegan.com or WhatsApp us on +255 699 110 515.

 

11) Children’s privacy

Our site and products are not intended for children, and we do not knowingly collect personal information from children.

 

12) Changes to this policy

We may update this policy from time to time. 

 

13) Contact

Questions or requests?
Email: info@bantuvegan.com
WhatsApp/Phone: +255 699 110 515

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