Refund Policy

Bantu Vegan makes small-batch, plant-powered goods for skin and pantry. Because many of our items are personal-care and hygiene products, we keep a tight quality standard from making to packing to delivery.

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All sales are final.

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For hygiene and safety, all purchases are final once delivered or collected. This means we don’t accept returns or exchanges for change-of-mind, scent preference, or normal product variation.

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If something arrived wrong or damaged:​

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If you received the wrong item, or something arrived damaged in transit, we’ll make it right.

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Please contact us within 48 hours of delivery/collection and include:

• your name and order details.

• a clear photo of the issue (and packaging, if relevant).

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If confirmed, we’ll offer one of the following (our choice depending on the situation):

• a replacement (same item if available, or a close substitute), or

• store credit, or

• a refund for the affected item only.

Important notes:

• Our products are handmade, so colour, pattern, and scent intensity may vary slightly from batch to batch. That’s normal and not considered a defect.

• If you’re trying a new product on skin, we recommend a small patch test first. If irritation occurs, stop use and seek medical advice if needed.

Contact

Email: info@bantuvegan.com
WhatsApp/Phone: +255 699 110 515